Support
An analyst answers. Not a ticket queue.
Questions about a figure, a filing or a formula go to someone who works in the dataset every day — and every answer comes with the source behind it.
Instant answers, with sources
Coverage, methodology and syntax questions answered in the product. Hands off to a person when it should.
Open Tag →
[email protected]
Send the ticker, the tag and the period and we will reply with the filing reference.
Median first reply: under 2 hours
Phone
1-800-TagniFi
Monday to Friday, 8am – 6pm Eastern. Ask for the data desk when the question is about a figure.
Enterprise plans include a named contact
Questions
Common questions
The ones the desk answers most often.
Still unanswered? An analyst replies within one business day.
Send the ticker, tag and period through the form on this page or to [email protected]. We check it against the source document the same day and, if it is wrong, correct it and note the change in the changelog.
Report a data issue
Corrections are checked against the source document the same day.
Report a data issue
Found a figure that does not tie to the filing? Send it over — corrections are prioritized ahead of feature work.
Checked against the source document the same day.
Documentation
Task guides for Search, Spread and the Excel add-in, plus the data reference.
TagniFi University
Short video lessons that follow a real valuation from comp set to model.
Changelog
Every release and dataset change, with a note when a figure could move.